Administration and Payment Pathways

Acceptance of a support offer from Whitehorne can take several forms, depending on the university/institute administration process, as well as the speed in which a researcher needs support to begin.

To secure the support place and commence the support, the first step is to complete the (legally) required procurement process.

Direct invoicing:

You will need to provide Whitehorne with the invoicing address details, VAT number, and any purchase or reference details to be included on the invoice.
The full cost of the service will be invoiced in Euros with 0% VAT reverse charge rule applying.
Payment to be made either via bank transfer to our WISE EU (SWIFT) Bank account, or via credit card (note: credit card payments incur a 3% credit card fee surcharge).
Payments are due within 7 days of date of invoice.
Support can commence once payment has been received.

Provision of an official order number to Whitehorne

You will need to provide Whitehorne with the invoicing address details, VAT number, official order/reference number to be included on the invoice.
The full cost of the service will be invoiced in Euros with 0% VAT reverse charge rule applying.
Payment to be made via bank transfer to our WISE EU (SWIFT) Bank account.
Payments are due within 7 days of date of invoice for new clients and 30 days for existing clients.
For new clients, support can commence once payment has been received. For existing cleints, support commences upon the receipt of the official order number.

Formal (electronic) signing of a quotation for services

In this case, Whitehorne will provide a formal quotation for services, which needs to be signed by an authorised person/representative.
You will need to provide Whitehorne with the invoicing address details, VAT number, any official order/reference number to be included on the invoice.
The full cost of the service will be invoiced in Euros with 0% VAT reverse charge rule applying.
Payment to be made via bank transfer to our WISE EU (SWIFT) Bank account.
Payments are due within 30 days of date of invoice.
Work can commence upon the receipt of the signed quotation and correct invoicing details.

Provision of an official purchase order

In this case, Whitehorne will provide a formal quotation for services, with a purchase order then raised and sent to Whitehorne.
The full cost of the service will be invoiced in Euros with 0% VAT reverse charge rule applying.
Payment to be via bank transfer to our WISE EU (SWIFT) Bank account.
Payments are due within 30 days of date of invoice.
Work can commence upon the receipt of the purchase order.

eInvoicing Platforms
As an international service provider (and due to past issues with them), we do not register with nor submit invoices via any form of EInvoicing platform.